Shipping

Shipping

    Shipping
       1.   Expedition
       2.   Shipping and delivery time to Slowakia
       3.   Shipping and delivery time to EU
       4.   May I track my shipment?
       5.   Delivery issues¨
       6.   Transportation documents

Shipping

1. Expedition

Most of the product we keep in stock in the amount that enable us to solve your orders swiftly. In case some of the products are sold out we will contact you immediately to discuss possible solutions.

Orders paid by Bank wire transfer are always shipped after your payment is received. This can take up to 5 working days. Please keep this on your mind when placing your order.

2. Shipping and delivery time to Slowakia

We send the shipments via the Czech Post - Express Business Parcel. Parcels are delivered within 2-4 working days. In case you are not reached at the moment of delivery the Post will leave notification. With this notification you can collect your parcel at the post office stated on the notification.
The shipment costs is dependent on the weight of the shipment.

The shipment costs are automatically calculated by our system and you know the costs before the order confirmation. Attention! We do not recommend shipment of the balls abroad due to higher risk of damage of the shipment.

3. Shipping and delivery time to EU

We send shipments via the GLS parcel services. Parcels are delivered within 3-6 working days. In case you are not reached at the moment of delivery the GLS will leave notification. The shipment costs is dependent on the weight of the shipment and costumer’s location. The shipment costs are automatically calculated by our system and you know the costs before the order confirmation.

All bigger shipments are being shipped via carrier companies. You will be notified about the price and the delivery terms in advance.

4. May I track my shipment?

All registered customers can track their orders via My Account service after login. In case your order has not been processed you can track it under My Orders bookmark. There you will find the status of your order.
Once your order is processed you can find the shipment tracking number in order details. This number enables you to track your shipment on the web pages of carrier companies.
The GLSt: http://www.gls-group.eu

5. Delivery issues

My shipment did not arrive
In case you have not received your delivery please verify the most common reasons to solve the problem:

      •    You accidentally inserted wrong delivery address – please correct your contact details in My Account bookmark and inform us about the problem so that we can resend you your order.
      •    The carrier company did not leave the notification about the delivery in your post box or it got lost – please contact your carrier company.
      •    Your shipment was damaged on its way and was returned – in this case we will inform you immediately and will solve the complaint with carrier company.
      •    Your shipment got lost by the carrier. Please inform us about the accident and we will solve the complaint with carrier company and will keep you informed.

The goods arrived damaged
In case the shipment was damaged it is necessary to initiate the complaint with the carrier. More information can be found here.

The shipment arrived damaged
We always hand over the goods and the parcel in perfect conditions. In case the packing was damaged and in case also the product inside the packing were damaged it is necessary to initiate the complain with the carrier.
More information can be found here.

6. Transportation documents

Every shipment is accompanied with documents related to your order. We always enclose your invoice which you should keep for complaint purposes. The invoice serves for both – tax purposes and for guarantee purposes. With certain products there can be and independent guarantee list enclosed from the producer.

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Delivery of goods

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