Warranty & Returns
Warranty & Returns
1. Money back guarantee
2. The warranty on goods
3. Warranty period
4. Complaints
5. How and where to apply the Complaint
6. Complaint of the Carrier services
Money back guarantees conditions:
1. The goods must be returned in original packaging so that it can be offered to other customers.
2. The goods must be shipped back to us within 14 days from reception.
3. Only money for goods will be returned, we cannot return the shipping and packaging cost. In special cases the payment back can be deducted by the costs related to the withdrawal of the contract. (see next paragraph)
4. The returned goods can only be shipped via common post. Shipments COD will not be accepted.
5. Any audio or video products can only be accepted if the original packaging is not damaged.
2. The warranty on goods
The Warranty cannot be applied where the defect was caused by:
- improper use of product
- mechanical damage or wear out
- natural disaster (water, fire, lightning, etc.)
- other external causes (power instability, power overstrain etc.)
The warranty does not apply to the parts that are predisposed to wear (o-rings, seals, springs, etc.)
5. How and where to apply the Complaint
Attention! The Goods should never be sent as COD – it will not be accepted.
6. Complaint of the Carrier services
1. Always inspect the shipment in front of the Carrier employee.
2. In case the packaging is damaged (squeezed, ripped, wet, etc.) ask the carrier to elaborate the protocol describing the damage.
3. Do not accept the argument that the packaging was not sufficient.